Outbound Services Lead

Remote: yes Posted: 2026-09-11

ABOUT AIROPS

AirOps is the full-service platform for brand growth in the age of AI search. As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the entire ruleset of growth is being rewritten. Buyers now rely on agents to discover, recommend, and purchase products and services for them. If your brand isn't part of the answer, you aren't in the running.

Our platform offers everything a brand needs to get found, recommended, and earn trust. We work with category leaders, including teams at Ramp, Chime, Airbnb, ServiceNow, and Rippling, to drive visibility and accelerate growth from AI search.

Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we're headquartered in San Francisco, New York, and Montevideo.

We are seeking an engine builder to own, optimize, and scale our high-volume outbound infrastructure. You will manage the technical plumbing and deliverability systems powering 500K+ monthly emails across dozens of active client accounts, ensuring every customer consistently hits their performance goals.

This role sits at the intersection of outbound strategy, email infrastructure, deliverability, campaign performance, AI, experimentation, customer strategy, and product development. Over the next 6–12 months, you will transition our custom-built outbound stack into an automated engine.

- Portfolio Performance & Optimization: You will own system-wide outbound performance and output guarantees across all active clients. By continuously tracking email volume, reply rates, bounce rates, domain health, deliverability, and downstream goals, you will build proactive diagnostics that fix deliverability drops before they hit customer results.

- Architect High-Volume Infrastructure: You will design, maintain, and scale our custom backend domain, inbox, and sending architecture for 500K+ monthly emails. Your focus will be to guarantee peak deliverability while preparing our setup for 3x account growth.

- Systematic Campaign Experimentation: You will build a systematic testing engine across subject lines, messaging variations, targeting, and sending schedules to maximize positive reply rates.

- AI Engineering & Prompt Design: You will own and continuously refine the prompt systems and LLM workflows responsible for generating high-converting outbound copy and personalization at scale.