IT O&L System Lead

We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.

In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.

* Monitor SLAs, access and identity controls, audit trails, and other operational requirements.

* Ensure operational compliance and maintain the required system documentation.

* Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.

* Manage incidents, problems, and changes throughout the system lifecycle.

* Implement small software enhancements and configuration changes.

* Coordinate software management and system-related activities across IT and business teams.

* Collect, assess, and process demands from business users.

* Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.

* Coordinate system archiving and retirement activities.

* Support the onboarding of systems from functional areas into the EOC.

* Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.

* Communicate transition progress and results to the EOC reporting team.

* Contribute to continuous improvement and operational excellence across assigned systems.

* 2+ years of experience as a System Lead or in a similar IT operations/support role.

* Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking.