Associate Technical Support Engineer

As a Technical Support Engineer – Home Support, you will play a critical role in ensuring ChargePoint customers have a seamless EV charging experience right at home. In this junior-level position, you will be the frontline technical voice of ChargePoint, diagnosing and resolving hardware and software inquiries while continuously developing your skills in next-generation electric vehicle products.

You will be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff. Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards. You will work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and effective resolution.

What You Will Bring to ChargePoint

- Respond promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations.

- Diagnose, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate workarounds or long-term solutions.

- Take ownership of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards.

- Collaborate proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary.

- Author, update, and maintain technical documentation and case summary notes for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.

- Communicate technical topics in simple, easy-to-understand terms for customers through active and reflective listening.

- Prioritize and plan time effectively to manage multiple customer interactions and adapt swiftly to changing priorities.

- Embrace a continuous learning mindset to continuously develop your technical skills and support next-generation EV products.

- Bachelor's degree (Any Graduate) or equivalent practical experience.

- Proven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.

- Strong verbal and written communication skills, with the ability to clearly document case notes and write knowledge-base articles.

- Excellent troubleshooting and problem-solving skills, with a commitment to carrying customer-impacting situations through to resolution.

- Ability to thrive in an open, collaborative environment with a strong sense of teamwork, accountability, and adaptability under pressure.

- Willingness and flexibility to work night shifts as required to support our global customer base.

Location Bangalore, India (On-site)

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com.

ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.