Senior Staff Engineer - Systems

* Full-time

* Scale Platform Capabilities: Architect and deliver resilient APIs, microservices, and web-layer platform features that support complex enterprise customer scenarios while drastically improving deployment velocity, system reliability, and low-latency performance. * Elevate Engineering Discipline: Act as a technical role model and mentor to young, ambitious engineers—fostering a culture rooted in clean coding standards, robust systems thinking, and long-term product ownership. * Bridge Business & Technology: Partner closely with cross-functional leaders across Architecture, Product Management, Design, QA, Operations, and Customer Success to turn high-level business visions into seamlessly integrated, high-performing software solutions.

Roles & Responsibilities

* Architecture & Roadmap Execution: Own and deliver the technical roadmap for your engineering domain; design, document, and execute scalable, cost-efficient, and low-latency platform solutions. * Hands-on Development: Write clean, maintainable, and high-performance code, building APIs and core platform features that scale seamlessly alongside Freshworks’ global growth. * System Health & Tech Debt Management: Identify critical architectural bottlenecks and technical debt; design and drive practical, iterative refactoring plans without compromising business delivery. * Operational Excellence & Production Leadership: Take ownership of complex production issues in distributed SaaS environments, driving deep-dive root-cause analyses (RCA) and implementing permanent preventive safeguards. * Quality & Process Standardization: Establish rigorous engineering standards through code reviews, automated testing, and CI/CD pipeline integration to continuously raise the quality bar. * Mentorship & Talent Development: Coach and develop engineers across functions, elevating their problem-solving capabilities, systems thinking, and operational discipline. * Security & Compliance: Ensure all platform designs and team practices strictly align with Freshworks information security standards and regulatory compliance protocols.

* Education: Bachelor’s Degree in Computer Science, Software Engineering, a related technical field, or equivalent practical experience. * Experience: 12 to 15 years of hands-on software engineering and systems/platform engineering experience within modern distributed SaaS environments. * Architectural Ownership: Proven track record of owning end-to-end architecture and technical strategy for large-scale products or core platform infrastructure. * Production Scale: Demonstrated history of building, shipping, and maintaining high-availability, low-latency, and high-throughput systems operating under assertive deployment schedules. * Cross-Functional Leadership: Extensive experience collaborating with and influencing multi-disciplinary teams (Product, QA, Ops, Design) to drive consensus and alignment.