Customer Support Analyst with French (Collections)

Join our dynamic Collections Team and transform challenges into opportunities! Our diverse and passionate group excels at turning around accounts and building lasting customer relationships. Here, you’ll advance your skills in a supportive environment where your contributions are valued. Elevate your career with us—where your expertise and determination shape the future of debt recovery.

- Provide essential support to our members

- Manage arrears in line with the Collections Policies

- Develop successful repayment plans with our members

- Update corresponding logs and reports, be diligent and document actions and decisions

We are looking for someone who is brilliant at engaging with customers to join our Collections team. There are many challenges for small business owners and our members need support when things might not be going to plan. You will receive training which will equip you with the skills that you need to offer the right solutions to our members. Dealing with a range of queries and requests quickly and effectively.

The conversations that you have will be varied as you will be speaking to members at various stages in the collections process. By understanding the needs of the members you will endeavour to help them find a long-term solution.

- Excellent spoken and written French and English language skills

- The ability to easily empathise with people

- Previous retail or other customer related experience

- The ability to manage your time well

- Strong negotiation and reasoning skills

- Strong desire to succeed

- Salary: €20,000.00 - €22,500.00 gross annual

- 25 days paid annual leave

- 3 paid days off for volunteering or L&D activities

- Extended maternity and paternity leave covered by the company

- Personal L&D budget

- Additional health & dental insurance

- Mental wellbeing platform

- Fully covered Multisports card

- Food vouchers

- Snacks, light food, drinks in the office

- WFH equipment allowance

- Flexible working from home

- Sabbatical Leave

- Transportation bonus to cover office commute under the hybrid work arrangement

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

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TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.