Site Reliability Engineer

As a Site Reliability Engineer, you will be the domain expert responsible for driving continuous improvements and safeguarding the end-to-end operational integrity of our EV (electric vehicle) charging network. Working with technical, operations and business partners, you will provide engineering expertise to ensure that the EV charging service is highly available, scalable and secure.

* Improve the reliability, availability, performance and scalability of the bp pulse EV charging network, technology stack and services * Support incident response, root-cause analysis and continuous improvement activities to enhance system resilience * Design, develop, maintain and support automation, monitoring and self-healing capabilities to minimise operational effort and service disruption * Support the integration and operation of EV chargers, backend services, APIs and cloud infrastructure * Develop observability and alerting solutions to track reliability metrics and optimise costs * Maintain system configurations, access controls and operational governance processes * Assess operational risks and support safe, controlled deployment of hardware and infrastructure changes * Collaborate with engineering, operations, product and data teams to improve service reliability and customer experience

* Degree in Computer Science, Engineering, or equivalent experience * Solid years of experience across EV charging hardware, firmware, cloud applications, testing and technical support * Strong expertise in EV charging systems, OCPP, OCPI and networking protocols * Full-stack development skills in JavaScript, HTML, CSS, Node.js, Python, Go, SQL and Bash * Hands-on experience with Linux/Unix, CI/CD, cloud security, Checkmarx, Wiz and Claude Code * Strong capability in root-cause analysis, incident resolution, deployments, monitoring and large-scale system operations * Experience with Grafana, CloudWatch and Databricks for observability, performance analysis and actionable insights * Excellent communication and teamwork skills

Desirable Criteria

* Proven ability to use AI-assisted tools effectively to enhance productivity and deliver high-quality outcomes efficiently * Strong understanding of business and commercial drivers, applying curiosity, technical expertise and customer focus to deliver high-value solutions * Strong interpersonal and teamwork skills across technical, operations and commercial teams * Willingness to learn new technologies and adapt to changing environments