Product Operations Manager - Merchandising & Discovery

Posted: 2026-08-19

Surface merchandising you've owned. You have owned sportsbook, iGaming, or marketplace merchandising (modules, features, packages) end-to-end, with a track record of improving engagement, conversion, or volume, and you adapt readily when things move fast and dependencies shift. We care what you've built and owned.

Live / calendar ops under pressure. You operate comfortably on event time (nights, weekends, holidays), swapping and re-featuring quickly to keep the surface current as moments unfold.

Data-informed, not gut-only. You are adept at defining success criteria and tracking them closely - using SQL, dashboards, or a partner analyst to decide what features, and reading what the data tells you against CTR, conversion, and volume/DAU impact. You make informed decisions and communicate the rationale with clarity so stakeholders understand.

Experiment literacy. You design, run, and read A/B tests for merchandising or discovery with rigor, distinguishing valid signal from noise so winners and invalid tests are both handled with the same discipline.

Cross-functional collaborator. You work closely with Product, Market Liquidity & Operations, and Marketing, communicating your decisions clearly, coordinating launches smoothly and adapting when the need arises.

Domain fluency or fast learning speed. You're comfortable in both idioms - odds, parlays, and hold on one side; order books, contract pricing, and liquidity depth on the other - or you learn fast enough to engage power users credibly on both.

Sportsbook / iGaming merchandising. You have experience building and rotating homepage modules, parlay/SGP-style packages, and live in-game surfacing, with a craft for making a screen feel urgent and exciting.

Prediction-market / exchange merchandising. You have merchandised event contracts or order-book products, and you factor liquidity and resolution clarity into how you package and present markets.

SQL / experimentation tooling. You are hands-on with SQL and experimentation platforms, letting you read your own data and move quickly between tests.

Sports, politics, or culture vertical depth. You have a strong instinct for which moments deserve the hero slot.

Regulatory awareness. You have some familiarity with CFTC-regulated exchanges, so you factor compliance into how you design exciting experiences.

Why This Role

Speed. The calendar gives us the foundation to plan ahead, and we move at the pace of the moment on top of it. If the opportunity is real, the homepage changes tonight.

Access. You work directly with OG leadership, Product, and Market Ops, and your merchandising decisions shape the customer experience, drive where volume is made, and determine whether they keep coming back.

Frontier. You get to bring proven merchandising craft to a regulated, order-book-driven product that's still inventing its own playbook.

Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.  Work Flexibility Adoption. Flexi-work hour and hybrid set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope.     Are you ready to kickstart your future with us?

Competitive salary Attractive annual leave entitlement including: birthday, work anniversary 401(k) plan with employer match Eligible for company-sponsored group health, dental, vision, and life/disability insurance Work Flexibility Adoption. Flexi-work hour and hybrid set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.     Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.   About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.   Learn more at https://crypto.com.    Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.   Personal data provided by applicants will be used for recruitment purposes only.   Please note that only shortlisted candidates will be contacted.