Production Agent L1

Company

The purpose of this role is to give effective technical support to the process and actively resolve client issues, either directly or through timely escalation, so that process SLAs are met.

Can 2026 graduates apply for this Wipro Production Agent job?

Yes. The post takes batch 2025 and 2026, with no experience needed.

What is the salary for Production Agent at Wipro in Pune?

The post lists ₹1.8–2.8 LPA.

What is the last date to apply?

Apply by 20 Nov 2026. Wipro can close the post earlier, so apply soon.

How do I prepare for the Wipro interview?

Revise the skills the post asks for (Billing, CRM tools and Metering) and practise common fresher interview questions on FleetCode .

WiproApply by 20 Nov, 16 days left

Apply

×

Did you apply to ?

Yes, I appliedNot yetRemind me later

Saved to your job tracker. Open tracker

* Support the process by managing transactions to the required quality standards * Take all incoming help requests from clients by phone and/or email in a courteous manner * Record end user details such as name, department, contact information and the nature of the problem * Update your availability in the RAVE system to keep the process productive * Record, track and document all queries, problem-solving steps taken, and successful and unsuccessful resolutions * Follow standard processes and procedures to resolve client queries * Resolve client queries within the SLAs defined in the contract * Use internal knowledge bases, resources and FAQs to resolve client problems effectively * Learn relevant product details to improve client interactions and troubleshooting * Document and analyze call logs to identify common trends and prevent future problems * Maintain and update self-help documents for customers to speed up resolution * Identify red flags and escalate serious issues to the Team Leader when resolution is delayed * Make sure all product information and disclosures are given to clients before and after calls or emails * Comply with service agreements to avoid legal challenges * Deliver excellent customer service through effective diagnosis and troubleshooting * Provide product support by diagnosing the question and guiding users through step-by-step solutions * Help clients navigate product menus and understand product features * Troubleshoot all client queries in a user-friendly, courteous and professional manner * Keep logs and records of customer queries as per standard procedures and guidelines * Accurately process and record all incoming calls and emails using the designated tracking software * Offer alternative solutions where appropriate to retain customers and their business * Communicate clearly and appropriately with listeners and in different situations * Follow up with scheduled call backs to record feedback and ensure compliance with contract SLAs * Build capability to ensure operational excellence and maintain high customer service levels for the existing account * Complete product trainings to stay current with features, changes and updates * Enroll in product-specific and other trainings as per client requirements or recommendations * Work with team leaders to identify training themes and learning issues that better serve the client * Keep job knowledge current through self-learning and personal networks

Performance Measures

Process: Cases resolved per day, compliance with process and quality standards, meeting process-level SLAs, Pulse score, and customer feedback.

Self-Management: Productivity, efficiency, absenteeism, training hours, and number of technical trainings completed.

LocationPune

Apply by20 Nov 202616 days left

Posted1 hour ago

Apply on wipro.com Save Opens Wipro's own form. Talentd never charges you.

Before you applyCheck my ATS matchWrite a cover letter

Free, 3 of each a month. Or have a person review your resume , ₹499.

Billing CRM tools Metering RAVE BPO Customer Support Process Associate Technical Support