Process Controller

Tangerang

ODS - Corporate – - /

Permanent /

On-site

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About the Role

As a Process Controller at RAB, you'll make sure the way we run our driver rental operation is clear, owned, and measurable — from driver onboarding and payments to vehicle support and collection. You'll map how work actually flows across teams, turn it into SOPs that live inside our tools, and set control points that catch deviations before they become losses. Your work directly reduces leakage, shortens resolution times, and keeps thousands of drivers on the road across Jabodetabek. You'll work closely with Business Operations, the Driver Support team, Vehicle Ops, Finance/Collection, and the internal tools (RABOS) team.

* Map end-to-end operational processes (onboarding, payments and collection, vehicle service, driver support) and define a clear owner and source of truth for each step. * Write and maintain SOPs, work instructions, and routing matrices that are embedded in daily tools such as RABOS and FMS, not left as static documents. * Design control points and KPIs (SLA, ticket aging, reconciliation gaps, no-show rates) and monitor them through regular reports and dashboards. * Detect, investigate, and escalate process deviations — e.g. unreconciled payments, mis-routed tickets, missed SLAs — and drive corrective actions to closure. * Run periodic process audits and data reconciliations between operational systems and finance records. * Collaborate with ops, finance, and product/tech teams to translate process requirements into system features, automations, and access controls. * Lead rollout of new or changed processes: training, communication to teams and drivers, and post-launch review.

* Have experience in business process improvement, operations excellence, or audit. * Proven experience writing SOPs and work instructions, and mapping processes. * Strong data skills: advanced spreadsheets (pivot, lookup, reconciliation); * Structured problem-solving: able to find root causes of deviations and propose practical, tool-based fixes. * Clear communication and stakeholder management across ops, finance, and tech, including frontline teams. * Fluent in Bahasa Indonesia and good working English; based in or able to work in Tangerang - Ciater

About the Team

GoCar Fleet provides economic opportunity for Indonesians without their own vehicles to earn a good living as GoCar driver-partners. We offer affordable rental and massive selection of electric vehicles. GoCar Fleet is at a rapid growth pace, acquiring a significant number of revenue-generating vehicle assets every quarter.

You'll be part of the Business Operations & Process Control team at RAB, a car rental serving GoCar drivers across Jabodetabek. We sit between the teams that run the business day to day — driver support, vehicle ops, onboarding, collection — and make sure their work connects: clear ownership, reliable data, and processes built into our own tools. We like to work from real data and frontline input, test changes quickly, and treat SOPs as living tools rather than paperwork. Our mission is to build an operation that scales without losing control, and we'd love for you to help shape it.