Sr. Cloud Network Engineer

at Aviatrix

Dallas, Texas, United States; Santa Clara, CA; United States, senior, full time, USD 1,14,914–1,35,193 / year, 5+ years

posted 15 Sept 2026

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Sonicwall
Networking
Juniper
Aruba
IPsec VPN
Shell scripting
Microsoft Azure
Cisco ISR routers
Barracuda
AWS
Python
Automation
Google Cloud Platform
Routing
BGP
Sophos
Meraki
Palo Alto Firewalls
Checkpoint
Linux
ASA firewalls
Riverbed
Virtualization
Fortinet

About the role

Posted: 2026-09-15

What you would do

- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.

- Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.

- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.

- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.

- Provide "hands-on" support for complex customer environments and production issues.

- You will bring solutions to the leadership team, feedback on solutions recommended.

- Identify opportunities to improve case management workflows and support processes.

- Mentor Cloud Network Engineers and share technical best practices.

What they are looking for

- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.

- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.

- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.

- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)

- Experience with Python, shell scripting, automation.

- Experience with security products is a plus.

- Ability to multi-task and work in a dynamic environment.

- Availability to work a Tuesday - Saturday (Pacific time zone shift schedule), including availability to provide after-hours support on a scheduled/non-scheduled basis

Read from job-boards.greenhouse.io, last seen 5d ago.

What comes with it

US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.

Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend

Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.

About Aviatrix  Aviatrix® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.

WE WANT TO INCLUDE YOU

We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.

Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.

Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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