QA Lead

Posted: 2026-02-20

A few examples of what this role looks like day-to-day:

- Test strategy and planning: Defining test plans, acceptance criteria, and coverage matrices for new features across our voice, chat, and email AI agents

- AI agent validation: Testing agent conversations for accuracy, tone, hallucinations, and edge cases — figuring out how to systematically QA outputs that are different every time

- Release management: Owning the QA gate for releases, coordinating test cycles, managing regression suites, and signing off on production readiness

- Team management: Running a distributed QA team across SF and offshore locations — assigning work, reviewing results, setting standards, and keeping the team aligned across time zones

- Bug triage and reporting: Classifying, prioritizing, and clearly documenting defects so engineering can reproduce and fix issues efficiently

- Process design: Building the QA processes, workflows, and documentation that let us scale testing as the product and team grow

As a senior QA lead, you'll be the core owner of ensuring quality releases in the company. You'll have real influence over release cadence, quality standards, and how QA fits into the development lifecycle.

YOU MIGHT BE A FIT IF YOU

- Have 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products

- Have managed or led distributed QA teams, ideally across time zones, and know how to keep offshore testers productive, motivated, and aligned with the SF engineering team

- Are excellent at test planning — you can look at a feature, think through the edge cases, and build a test strategy that catches the things engineers miss

- Have experience testing conversational AI, voice systems, chatbots, or other non-deterministic products where "correct" isn't always a single answer

- Are a clear, organized communicator — your bug reports are detailed, your test plans are thorough, and your status updates give leadership confidence

- Can push back on engineering when something isn't ready to ship, but also know when good enough is good enough for the stage the company is at

- Are comfortable being the person who builds the QA function from scratch — defining the processes, picking the tools, and setting the bar for quality

- Are excited about AI and want to figure out what quality assurance looks like for products that didn't exist five years ago

- Catered lunch daily

- Dinner stipend

- $150/month wellness benefit (gym, fitness classes, mental health)

- 401(k) plan

- $300/month commuter benefit

- Medical, dental, and vision coverage

Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Compensation: $160K – $230K • Offers Equity