Customer Success Manager – Talent Recruitment

We are looking for an experienced Customer Success Manager – Talent Recruitment to manage multiple client accounts, understand their hiring requirements, drive candidate delivery, and ensure successful closures. The role will also involve managing and mentoring a team of recruiters to achieve client-specific hiring targets.

The ideal candidate should have strong experience in talent acquisition/recruitment consulting, client management, team handling, and recruitment delivery.

* Manage multiple client accounts and build strong, long-term client relationships. * Understand client hiring requirements, job mandates, priorities, and expectations. * Own end-to-end recruitment delivery and ensure timely submission of relevant candidates. * Coordinate with clients throughout the hiring process, from requirement intake to candidate closure. * Manage and allocate mandates among recruiters based on expertise, workload, and priority. * Lead, mentor, and monitor a team of recruiters to achieve individual and team targets. * Track recruitment metrics including candidate submissions, interviews, offers, joins, and closures. * Review candidate quality and ensure recruiters maintain high standards of screening and shortlisting. * Conduct regular team reviews and provide feedback to improve productivity and conversion rates. * Resolve client escalations and ensure a smooth recruitment experience. * Identify opportunities to improve delivery processes, turnaround time, and client satisfaction. * Maintain accurate recruitment and client data in internal systems/ATS. * Work closely with internal stakeholders to ensure successful fulfilment of critical mandates.

* 4–6 years of experience in talent acquisition, recruitment consulting, staffing, or executive search. * Strong experience in client management and recruitment delivery. * Proven ability to manage multiple clients and recruitment mandates simultaneously. * Experience managing, mentoring, or leading a team of recruiters. * Strong understanding of recruitment metrics, candidate pipelines, and hiring funnels. * Excellent communication, negotiation, stakeholder management, and problem-solving skills. * Ability to work in a fast-paced, target-driven environment. * Strong ownership of client requirements and recruitment outcomes. * Experience with recruitment platforms such as Naukri, LinkedIn, ATS, or similar tools is preferred.

Role Details

* Role: Customer Success Manager – Talent Recruitment * Experience: 4–6 Years * Location: Noida * Work Mode: On-site * Working Days: 6 Days a Week * Compensation: ₹6–7 LPA * Industry: Talent Recruitment / Recruitment Consulting

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