Senior Account Manager

As a Senior Account Manager at Hevo, you’ll own revenue expansion across existing customers PAN India. Your focus will be on upsells, cross-sells, renewals, and long-term account growth. You’ll act as a trusted advisor - deeply understanding customer goals and maximising the value they derive from Hevo.

- Drive upsell and cross-sell opportunities across existing accounts to increase ARR

- Build and execute account expansion strategies aligned to customer business goals

- Own renewals, retention, and churn risk mitigation

- Develop strong relationships with key stakeholders and decision-makers

- Conduct Quarterly Business Reviews (QBRs) to showcase ROI and uncover growth opportunities

- Leverage customer data and usage insights to recommend relevant solutions

- Collaborate with Sales, Product, and Marketing to refine expansion plays

- Maintain accurate pipelines, forecasts, and account plans in CRM tools

- 4+ years of experience in Account Management, Sales, or Customer Expansion roles

- Proven track record of upselling, cross-selling, and driving account growth (Must Have)

- Experience in B2B SaaS or technology-driven sales environments

- Strong value-based selling, negotiation, and stakeholder management skills

- Data-driven mindset with comfort in forecasting and reporting

- Hands-on experience with CRMs like Salesforce or HubSpot

- Excellent communication skills with the ability to influence at all levels