Customer Service Specialist

Hybrid | Hamburg, Germany | Entry-level

* Jobs

* Customer Service Specialist (all genders) – Hamburg, Germany

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* Customer support experience is a plus, but motivated career-changers with strong problem-solving skills are very welcome * Practical mindset and logical thinking count more than formal degrees or qualifications * Sharp analytical skills with a knack for deep-dive "detective work" and quick tool adoption * Strong written communication and service mindset for smooth internal collaboration * High initiative, structured working style, and hands-on attitude * Business-fluent German and English skills (written and spoken) * Collaborative team player who stays calm under pressure

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A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.