Customer Support Executive (Banking Process)

FinEdge runs the inbound customer-care process for a leading private bank’s credit-card division, and this Chennai batch of 15 is fresher-friendly with full paid training. Walk-in interviews happen Monday to Friday, 10 am to 4 pm, at the Guindy office — carry your resume and one ID proof, and most candidates get an offer decision the same day. Shifts rotate between 7 am and 10 pm with a fixed weekly off and cab drop for shifts ending after 8 pm.

* Handle 80–100 inbound calls per day on card statements, disputes, and limit queries * Log every interaction in the CRM with accurate disposition codes * Resolve first-call issues within a 6-minute average handling time * Escalate fraud flags and chargeback requests to the specialist desk within 15 minutes * Meet quality scores of 90%+ on scripted compliance statements * Complete mandatory refresher training modules each month

* Graduate in any stream; no prior experience required * Clear spoken English plus Hindi or Tamil * Willingness to work rotational shifts including weekends, with one rotating weekly off * Typing speed of at least 30 words per minute * Age 18–28 as per the client process requirement

* 6–12 months in any voice process * NISM or banking-awareness certification * Comfort with dual-monitor CRM setups