Client Engagement Manager

* Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors.

* Operate as the lead point of contact for any and all matters specific to your accounts.

* Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment.

* Build and maintain strong, long-lasting customer relationships.

* Coordinate with 3rd parties who may be involved in a solution delivery.

* Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers.

* Manage testing, production releases, and project handover to customer support and operational teams.

* Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business.

* Support project management activities, ensuring issues are documented and addressed.

* Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.

* Aid in product design and product development.

* Build a team and lead a team of client engagement managers serving our clients.

* Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred.

* 8+ years of experience in management consulting, enterprise software, or startups.

* Deep expertise in industries such as mobile and fixed telecommunications, media and technology.

* Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus.

* Functional knowledge, including but not limited to strategy, project management, and product management.

* Proven track record of performance leading delivery of complex digital solutions, on time and within budget.

* Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs.

* Demonstrated leadership ability in an international team environment.

* Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.

* Comfort and experience with cross-organizational communication; excellent written and verbal communication skills

* Willingness and ability to travel

- Competitive salary package - Paid lunch (In the office) - Training and workshops - Top-of-the-class engineers to learn from and work with