IT Systems Analyst (CRM & Sales Technology)

This position plays a vital role as the primary technology collaborator for a Sales and Marketing team, taking charge of the entire lifespan of the CRM ecosystem. This includes CPQ, sales intelligence, marketing automation, customer data, and relevant system integrations. The successful candidate will collaborate closely with business stakeholders and diverse IT teams to convert business requirements into scalable and dependable solutions that enhance customer engagement, sales efficiency, operational productivity, and data-informed decision-making. Within a regional service delivery team, you will play a pivotal role in various project phases, from demand management and solution deployment to ongoing support and continuous enhancement to help advance the organization's customer-facing technological landscape.

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IMPORTANT — REQUIRED VIDEO SUBMISSION   Every applicant MUST submit a 2–3 minute Loom video explaining a software project they have personally worked on.   In your video, please explain the project's purpose, your specific role, the technologies involved, and how you approached the technical challenges.   Speak naturally, as if you were explaining the project to a potential US client. We want to evaluate your English fluency, technical knowledge, confidence, speaking voice, and ability to communicate without a script.   Proposals without a Loom video link will NOT be considered. No exceptions.

As a Senior AI Analytics Engineer in our Data Team, you will serve as a key link between Data Engineering, Technology, and Product teams. Your primary responsibilities will involve operationalizing AI/LLM models, developing scalable data transformation pipelines, standardizing data models, and implementing best practices.

In addition to your core duties in analytics engineering, you will also be involved as a technical Business Analyst on certain data projects, collaborating with business units to translate operational needs into clear technical requirements.

* Gather, document, and translate business requirements and processes into functional and technical solution specifications * Design, configure, and test CRM, CPQ, marketing, and integration solutions including UAT planning and release documentation * Manage initiatives from beginning to end, including demand intake, deployment, and post-release support by collaborating with business analysts, infrastructure teams, and data teams * Analyze enhancement requests, develop solution strategies, and oversee change management through established protocols * Act as a key escalation point for complex application issues, troubleshooting, triaging, and resolving challenges * Monitor application performance, data quality, and user adoption while maintaining operational documentation and knowledge resources * Support user training, onboarding, and adoption efforts by proposing platform improvements to maximize business benefits