Customer Service - Personal Banker

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Personal Banker in Aberdeen

* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals * We’ll look to you to proactively find ways to continually enhance our customer banking experience * We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training * This job does not meet Skilled Worker visa sponsorship requirements

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

* Having proactive conversations, understanding the needs of our customers and helping them with their banking needs * Completing general banking requests such as payments, balance enquires and transfers * Helping customers to understand the different ways they can bank with us and the range of services we can offer * Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need

* A passion for customer service and strong attention to detail * The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals * Strong interpersonal skills and the ability to work well as part of a team * The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.

You’ll also benefit from

* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme * A generous holiday entitlement of 33 days, pro rata for hours worked * A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page .

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. This role is for 28 hours per week and you’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

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Customer Experience

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Job typePermanent | Contract typePart Time

Office-based

You’ll be working at your allocated office, branch or hub, collaborating in-person and digitally with your colleagues.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

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Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Pension funding: From £2524.5

From£27,769

Your leave allowance

25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off. 3 days Volunteering Take time off to support the causes you’re passionate about. 3 days Training Take time to build the skills you need to grow your career.

Learn more about the wide range of benefits we have to offer.

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