Technical Partner Success Manager

SentinelOne is an AI-native cybersecurity platform company protecting enterprises and critical infrastructure. This role is a Technical Partner Success Manager responsible for serving as the technical advisor for a portfolio of strategic APJ (Asia-Pacific/Japan) partners, managing their onboarding, adoption, technical health, and escalations while scaling impact through enablement content and digital channels.

* Serve as the named technical advisor for a portfolio of strategic APJ partners, owning their technical health, deployment maturity, and success plans * Guide partners through onboarding and operational readiness; identify adoption and expansion opportunities in collaboration with Partner Account Managers * Prepare and deliver regular business reviews demonstrating SentinelOne value and aligning on technical priorities * Create and distribute technical enablement content including best practices, security recommendations, webinars, FAQs, knowledge base articles, and tutorials * Own escalations for named partners, shepherd at-risk partners toward resolution, and collaborate with Partner Communications during large-scale incidents * Monitor support trends, platform telemetry, and partner health data to identify common challenges and develop proactive resources at scale * Aggregate partner feedback and behavioral data to identify trends and advocate for partner needs with Product, Engineering, Communications, and Marketing teams

* Professional business fluency in both English and Mandarin with excellent written and verbal communication skills * 3+ years of experience in a technical, partner, or customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Manager, or Senior Support Engineer * Experience managing a named book of partners or customers combined with ability to scale impact through one-to-many programs * Strong analytical skills to interpret data, identify trends, and make data-driven decisions * Deep technical expertise across multiple operating systems including Windows, macOS, and Linux with strong grasp of networking and security fundamentals (EPP/EDR, XDR) * Ability to create and deliver engaging technical content through various digital formats * Excellent program and project management skills managing multiple simultaneous campaigns and initiatives * Proactive self-starter mentality with autonomous program design and execution capability * Ability to travel within the APJ region as required