Analyst (Support & Operations)

Company

This role resolves assigned tickets and provides L1 remote desktop support in line with agreed SLA and the company's quality standards.

Can 2026 graduates apply for this HCLTech L1 Remote Desktop Support Analyst job?

Yes. The post takes batch 2025 and 2026, with no experience needed.

What is the salary for L1 Remote Desktop Support Analyst at HCLTech in Bengaluru?

The post lists ₹2–4 LPA.

How do I prepare for the HCLTech interview?

Revise the skills the post asks for (Hardware Troubleshooting, Network Troubleshooting and Remote Desktop Support) and practise common fresher interview questions on FleetCode .

HCLTech

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1. Provide level 1 remote desktop support to resolve tickets and diagnose and resolve hardware, software and network problems by telephone, email or chat within the agreed ticket volume and time SLA. 2. Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements and company policies. 3. Ensure a positive customer experience and CSAT through first call resolution, minimum average handling time (AHT), and low rates of rejected resolutions and reopened cases. 4. Maintain high login efficiency (availability) for customers. 5. Update worklogs and follow shift and escalation processes, escalating complex problems to the appropriate support specialists or routing them to 2nd and 3rd level IT support staff as needed. 6. Take on value-adding activities such as knowledge base updates and self-development.

LocationBengaluru

Posted3 hours ago

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Hardware Troubleshooting Network Troubleshooting Remote Desktop Support Ticketing Systems Back Office Customer Support IT Support Technical Support