Regional Facilities Manager (RFM)

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1. Regional Leadership & Accountability

Own regional facilities performance outcomes, including:

* Work order volume, completion speed, aged backlog, and repeat issues * Preventive maintenance (PM) compliance and sustainability * Facility condition, asset health, and longevity

Serve as the facilities execution leader for the region, ensuring consistency in priorities, standards, and decision-making.

Translate corporate objectives and operational priorities into structured, executable plans for Facilities Managers (FMs).

Ensure that identified facilities issues are not only documented, but fully executed and resolved.

2. Facilities Leadership, Coaching & Performance Oversight

* Provide functional leadership and subject-matter expertise for Facilities Managers and site-level maintenance teams * Establish clear regional facilities standards and performance expectations

Conduct structured engagement with FMs, including:

* Weekly performance and KPI check-ins * Monthly performance and development discussions * Monitor FM performance using data, site engagement, and trend analysis * Identify skill gaps, execution challenges, and role misalignments * Develop and recommend corrective action plans in partnership with Operations leadership and Human Resources * Support succession planning and long-term development of facilities talent

While the RFM does not maintain formal direct reporting authority, the role is expected to possess the knowledge, experience, and leadership capability to manage facilities performance and partner closely with leadership to ensure concerns are addressed effectively.

3. Operational Execution & Standardization

* Design, implement, and enforce regional workflows, processes, and SOPs * Drive operational consistency without micromanagement

This is achieved by

* Leveraging BI tools, reporting, and automation * Focusing on trends, outliers, and repeat failures