Lead Application Support Analyst

Your Role:

As an Application Support Analyst, you will be responsible for supporting, maintaining, and troubleshooting enterprise applications built on .NET and .NET Core technologies. You will work within an Application Managed Services (AMS) environment to ensure application stability, availability, performance, and service quality. The role combines production support, incident management, DevOps practices, automation, and continuous service improvement while collaborating with development, infrastructure, database, and business teams.

What Will You Do:

* Provide production support for enterprise applications by monitoring system health, resolving incidents, troubleshooting application, API, database, and performance issues, and performing root-cause analysis. * Manage incidents, service requests, problems, and changes using ITSM processes while meeting agreed SLAs, KPIs, and operational standards. * Support CI/CD pipelines, deployments, configuration management, release validation, rollback planning, post-deployment monitoring, and DevOps activities across multiple environments. * Analyze logs, alerts, metrics, and monitoring dashboards to identify issues, improve reliability, optimize performance, and reduce recurring incidents. * Utilize approved AI-enabled support tools and automation capabilities to assist with incident triage, log analysis, knowledge retrieval, and operational efficiency improvements. * Maintain technical documentation, support runbooks, troubleshooting guides, known-error databases, and operational knowledge repositories. * Collaborate with development, infrastructure, database, network, security, and business teams to resolve technical issues and support service delivery activities. * Participate in operational reviews, knowledge transitions, service improvement initiatives, on-call support, rotational shifts, and application modernization efforts as required.

Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Senior Level

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