Director of Insurance Services

Open positions

* Benefits Consultant

Insurance · Atlanta

* Sales Support Specialist

Insurance · Remote

* Set the overall vision and strategic plan for the Benefits Support Team, focusing on leading a seamless benefits experience and driving growth through process and retention improvements.

* Develop robust, scalable processes and procedures to ensure timely, accurate responses to clients regarding benefits enrollment, payroll deductions, and policy changes.

* Act as a liaison between the Benefits Support team, internal departments, and external insurance partners.

* Ensure that messaging to clients regarding benefits, compliance, and features is consistent across the organization.

* Develop SLAs for benefits-related inquiries to ensure excellent customer service during high-volume periods, such as Open Enrollment.

* Drive successful customer outcomes, benefit product adoption, and achieve overall positive customer experiences.

* Lead, motivate, and coach a team of Benefits Support Specialists.

* Utilize key metrics related to benefits administration and support to continuously improve strategies and initiatives.

* Perform other duties as assigned.

What You Bring

* 6–10+ years of experience in customer success, account management, or consulting. Employee Benefits industry experience required

* Life and Health License required

* Key requirements include proven leadership in building teams, managing high-value portfolios, and driving retention/growth

* Experience with Benefits Administration systems strongly preferred

* Bachelor's degree preferred

Why OnPay?

* Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.

* Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

* Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.

* Competitive compensation: Base salary + bonus + stock options = real upside for high performers.

* Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

* Growth culture: Join a team with deep payroll expertise, modern SaaS momentum, and a genuine commitment to helping employees grow their careers.

* Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

Remote (U.S.) | Atlanta HQ Optional

The base salary range for the role is $130,000 - $150,000. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.