Manager, Financial Operations

We are looking for a high-judgment, process-driven Financial Operations Manager to lead our Money Movement and Payroll Settlement team. In this role, you will own the engine of our business: ensuring funds are debited from client accounts accurately and delivered into the bank accounts of thousands of workers seamlessly and on time.

You will manage a daily operational team, oversee multi-million-dollar banking and ACH transmission workflows, lead exception handling (returns, reversals, NSF, and disputes), and partner directly with Risk Operations and banking partners to scale our treasury and clearing infrastructure.

* Lead, mentor, and scale a team of Financial Operations Specialists responsible for day-to-day payroll funding, direct deposit transmission, and exception processing.

* Oversee end-to-end clearing timelines across multiple banking rails (Same-Day ACH, Standard ACH, Wire, RTP, and FedNow).

* Ensure critical cut-off deadlines (Federal Reserve / ODFI / RDFI windows) are met with zero tolerance for delayed worker payroll disbursements.

* Monitor real-time account balances, debit settlements, credit batches, and intraday clearing files (NACHA, ISO 20022, proprietary bank APIs).

* Own the operational resolution of ACH returns (e.g., R01 NSF, R08 stop payment, R03 unauthorized account), credit reversals, trace requests, and payroll adjustments.

* Implement proactive fraud, exposure, and NSF-monitoring protocols to mitigate credit risk between debit settlement and credit disbursement.

* Serve as the senior point of escalation for high-value funding failures, off-cycle emergency payroll runs, and banking transmission disruptions.

* Maintain daily three-way reconciliation across client payroll records, internal ledger balances, and bank statements.

* Partner with Corporate Accounting and Treasury to track settlement float, collateral accounts, and clearing reserves.

* Design and enforce strict operational controls (Maker-Checker protocols, dual authorization, and change-log auditing) in compliance with SOX, SOC 1/SOC 2, and NACHA rules.

* Partner closely with Product and Core Platform Engineering to translate manual financial workflows into automated software tools.