AI Solutions Architect

AI Solutions Manager (EMEA)

Remote-first, ideally London or surrounding

We're recruiting for a fast-scaling AI observability & LLM evaluation platform that's redefining how the world's leading AI/ML teams understand and trust the models they ship.

The numbers speak for themselves

* $70M Series C just closed, $131M raised to date

* Backed by top-tier investors including TCV, Battery Ventures, Foundation Capital, OMERS, and strategic backers like Datadog and PagerDuty

* Built on a foundation of open source — the team maintains a widely-used community observability tool

* Leadership includes former builders of deep learning infrastructure, autonomous drone systems, ridesharing marketplaces, and ad tech at scale

* A genuinely global remote-first culture, with hubs in New York and Berkeley and an active, vocal internal community (from responsible AI panels to their own internal advocacy subgroups)

This is a rare seat at the table: joining a company at the exact inflection point where AI observability is moving from "nice to have" to business-critical infrastructure, and where the Solutions function is being built out to match that growth.

The role

You'll be the trusted partner to some of the most sophisticated AI/ML teams in the world — driving adoption, running QBRs, shaping account strategy, and translating technical capability into measurable business outcomes. You'll own renewals, uncover expansion opportunities, and work hand-in-glove with technical and account teams to keep customers succeeding.

* 3+ years as a Customer Success Manager in SaaS

* Self-starter, comfortable operating with limited process

* Strong organisational skills across multiple concurrent accounts

* Confident demoing technical products and translating value for non-technical stakeholders

* Bonus: familiarity with AI/ML workflows or GenAI technologies

* Based in or around London — this role requires proximity for EMEA customer engagement

What's on offer

* Highly competitive basic salary & OTE opportunity

* Comprehensive benefits including medical, dental, vision

* Unlimited PTO and a genuinely open vacation policy

* Generous parental leave (up to 12 weeks at 100% salary)

* Professional development and WFH stipends

* Sabbatical leave policy

* Wellness days on top of standard holidays

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Ready to work with us?

* I am looking to: Hire talent Find my role Join the team Get in touch

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