Data Governance Analyst - Salesforce

This is an execution-focused role within an AI-first operating model: automation handles detection, matching, and research at scale, and the Analyst reviews AI-flagged findings, conducts hands-on research, and makes or recommends the final changes to Salesforce. The Analyst is the front line for hierarchy accuracy, deduplication, sanctions screening, and account-creation gatekeeping, and works closely with the Manager to flag risks, escalate exceptions, and continuously improve team workflows.

This role is hybrid in Mexico City (Tuesday, Wednesday and Thursday) at our office in Reforma.

· Execute day-to-day maintenance and updates of account hierarchy relationships in Salesforce, with particular attention to US Federal, Strategic, and Enterprise accounts.

· Investigate and resolve flagged duplicate account and contact records using data-quality tooling (for example, Openprise, Validity/DemandTools, Cloudingo), following the team's deduplication standards.

· Research and validate parent-child account relationships to support a single, accurate source-of-truth customer hierarchy.

· Maintain clear, audit-ready documentation for every hierarchy change and deduplication action, consistent with IPO-readiness data control standards.

OFAC / Sanctions Screening

· Perform OFAC/sanctions screening on in-process deals and channel-sourced opportunities in line with established team procedures.

· Complete screening as early as possible in the opportunity management process and always before booking.

· Escalate flagged matches promptly to the Manager and Legal/Compliance, following defined escalation and resolution procedures.

· Research and validate new account creation requests in Salesforce, confirming correct placement within the customer hierarchy before account creation.

· Meet established SLAs for account research and creation turnaround time.

· Flag ambiguous, high-risk, or unclear account creation requests to the Manager for review and guidance.

AI-First Tooling & Continuous Improvement

· Use AI and automation tools for detection, matching, and research; review and validate AI-flagged findings before making or recommending changes to transactional systems.

· Provide feedback on tooling accuracy and performance to support continuous improvement of the AI-first operating model.

· Identify recurring data quality issues or process gaps and recommend improvements to the Manager.

· 1–3 years of experience in data governance, data quality, or Salesforce data operations.

· Direct, hands-on experience with the Salesforce account/contact data model.

· Familiarity with data quality/deduplication tooling (e.g., Openprise, Data.com http://Data.com, Cloudingo, Validity/DemandTools) preferred.

· Basic familiarity with OFAC/sanctions screening processes, or a strong ability to quickly learn compliance-driven workflows.

· Detail-oriented and comfortable operating within SLAs and a controls-oriented environment.

· Demonstrated interest in applying AI/automation tools to data quality or operations workflows.

· Fluent English required; based in Mexico City.

· Bachelor's degree required.

Why work at Delinea?

- We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

- We invest in people who are smart, self-motivated, and collaborative.

- What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

- Spirited - We bring energy and passion to everything we do

- Trust - We act with integrity and deliver on our commitments

- Respect - We listen, value different perspectives, and work as one team

- Ownership - We take initiative and follow through

- Nimble - We adapt quickly in a fast-changing environment

- Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.