Facilities and Maintenance Associate

Jakarta

HoldCo - People & Culture – - /

Permanent /

On-site

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About the Role

We are looking for a Facilities & Maintenance Specialist to maintain our office facilities, equipment, and building systems in optimal working order. In this hands-on role, you will perform technical repairs across AC split systems, basic electrical / plumbing / civil work setups, and general office infrastructure while coordinating regular maintenance schedules. You will work directly with internal stakeholders to understand office issues, diagnose root causes, and deliver cost-effective, practical solutions quickly

* Technical Maintenance & Repairs: perform hands-on troubleshooting and simple repairs for AC split units, piping/plumbing systems, electrical wiring, MCB panels, and general office hardware. * Routine Preventive Cadence: Coordinate and execute scheduled preventive maintenance cadences for office facilities, HVAC, lighting, and power infrastructure to minimize operational downtime. * Problem Solving & Diagnostics: Assess reported facility issues, identify root causes, and implement practical short- and long-term repair solutions. Manage all maintenance tickets and requests to ensure effective and cost-efficient resolution within agreed SLAs. * User & Stakeholder Coordination: Engage directly with office teams to understand facility complaints, communicate resolution timelines, and minimize disruption to daily operations. * Cost & Resource Efficiency: Evaluate repair requests to recommend and execute the most cost-effective solution without compromising safety or quality. * Vendor & Supply Management: Coordinate with external contractors or building management for specialized repairs and assist in inventory tracking for maintenance of spare parts and tools. * Safety & Compliance: Ensure all maintenance and repair activities strictly adhere to workplace health and safety (WHS) standards and electrical safety practices.

* Technical Experience: 2–4 years of practical, hands-on experience in office facility maintenance, building services, or technician roles.

* Core Technical Skills: Proven working knowledge and practical troubleshooting skills in plumbing, AC Split systems, refrigerant piping, basic electrical circuitry, and MCB distribution boards.

* General Handyman Proficiency: Skilled in executing simple carpentry, plumbing, lighting, and general office hardware repairs independently.

* Diagnostic & Practical Thinking: Strong capability to analyze physical facility issues on-site and execute effective, budget-conscious solutions.

* Communication & User Service: Friendly, clear, and proactive communication skills to interact with internal employees and understand office facility requests.

* Organizational Skills: Ability to prioritize urgent repair tickets, manage routine maintenance schedules, and follow up consistently.

* Vendor Oversight: Since the role involves coordinating with contractors or building management, explicitly look for experience in supervising third-party service providers.

About the Team

The Workplace & Facilities Team is responsible for creating safe, comfortable, and fully functional physical environments where our teams can do their best work. We act as the rapid-response and preventive arm that keeps our office spaces running smoothly every single day. Joining our team means taking direct ownership of office physical health, solving everyday facility challenges, and delivering high-quality, practical support across our workplaces