Technology Analyst - Operations

As a Technology Analyst - Operations at Turnitin, you will play a pivotal role in enhancing Engineering Operations within a large-scale SaaS environment, focusing on operational excellence and collaboration with various teams.

In Short

* Work in a remote-first culture at Turnitin, an innovative company in global education. * Help shape and mature Engineering Operations by solving complex operational problems. * Partner with Engineering, DevOps, Product, and Support teams to improve service reliability. * Build dashboards and enhance application health visibility. * Define and improve operational processes like Incident and Change Management. * Connect systems and improve operational visibility across the organization. * Utilize modern operational tooling and emerging technologies. * Influence operational strategy and improve platform reliability. * Engage in a culture that values collaboration and integrity. * No specific degree required; practical experience is valued.

* Experience in Engineering Operations, Site Reliability Engineering, or Technical Operations. * Familiarity with tools like Jira Service Management, Grafana, and CloudWatch. * Knowledge of Incident, Problem, and Change Management processes. * Skills in SQL and operational data analysis. * Experience with AWS or other cloud platforms. * Ability to create data visualizations and dashboards. * Experience with AI tooling and automation. * Familiarity with the Atlassian ecosystem. * Strong communication skills across technical and non-technical audiences. * Ability to create structure in ambiguous environments.

* Remote-first culture with flexible working arrangements. * Comprehensive health and wellness programs. * Generous time off and self-care days. * Paid volunteer time and charitable contribution match. * Access to mental health platforms. * Retirement plan with matching contributions. * Education reimbursement opportunities. * Opportunity to influence operational strategy and practices. * Collaborative and inclusive work environment. * Support for professional growth and learning.