Store Manager

* * 🇺🇸Daphne, AL, USA * Junior (1–2 years) * Full Time * Salary not listed * Posted

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GameStop

Public Company

GameStop offers games, entertainment products and technology through its e-commerce properties and stores.

Headquarters

Grapevine, TX, USA

Headcount

5,001+ people

Founded

1984

gamestop.com

GameStop on LinkedIn GameStop on X

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

* The Store Manager will manage and lead in a multiunit capacity.

* Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.

* Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.

* Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.

* Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop.

* Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.

* Recruit, interview, hire, assess, develop, and retain high-performing associates.

* Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.

* Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.

* Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.

* Approve payroll, enter paid time off e.g., wellness or vacation, make time edits, and verify that store associates are paid for all time worked.

* Must provide proof of identity and eligibility to legally work in the United States.

* Must be at least 18 years of age.

* High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.

* At least 1 year of retail management experience required.

* At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.

* Video game knowledge preferred.

* Possess an outgoing and welcoming personality with strong people skills.

* Provide genuine and individualized assistance to every guest during every visit.

* Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.

* Work independently and as the head of a team to perform all tasks as assigned and in a timely manner.

* Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.

* Operate Point-of-Sale (POS) computer system.

* Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.

* Complete required paperwork properly.

* Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.

* Execute financial tasks in strict accordance with company policy.

* Achieve objectives and lead in a fast-paced, rapidly changing environment.

* Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.

* Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.

* Be reliable and trustworthy; always use good judgment.

* Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.

* Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.