Key Account Manager

* Handle a portfolio of strategic accounts and flagships companies

* Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

* Proactively identify potential signals of dissatisfaction and implement solutions to answer them

* Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

* Analyze and present consumption reports to customers through business reviews

* Identify and execute out-of-the-box initiatives to engage our existing customers

* Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points

* Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

* Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

You would be a great fit at Alan if most of this sounds like you:

* You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels

* You are fluent both in French and English

* You are experienced in dealing with companies of more than 300 employees

* You have the tact and empathy that make great negotiators

* You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency

* You are analytical and love to solve problems in order to delight our members

* You have great active listening skills ans are a master in the art of crafting the right follow-up message

* You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market

* You are based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon or Annecy.

It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)

For this opportunity, we are aiming to hire within the B1-D level range .

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

* Fair rewards. Generous equity packages complement your base salary.

* Flexible Office. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon or Annecy.

* All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.

* Flexible vacation policy and flexible working hours. Organize your  time as you  wish.

* Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

* Transport. Country-specific commuter benefits.

* Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

* Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture .

* Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium , blog and Glassdoor page for more info.

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