Senior Customer Architect

Harness is an AI Software Delivery Platform company offering solutions for testing, deployments, security, reliability, and cost optimization. This Senior Customer Architect role focuses on serving as the primary technical owner for customer implementations and adoption programs, providing hands-on technical guidance and strategic consulting to ensure customers realize maximum value from the Harness AppSec platform.

* Serve as primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio, developing deep familiarity with each customer's environment, goals, and success criteria * Provide hands-on technical guidance and consulting throughout the customer lifecycle, from onboarding and implementation to adoption and value realization * Develop strategic account success plans to ensure successful operationalization and drive alignment with all levels of customer leadership * Proactively analyze customer usage data to surface adoption gaps and optimization opportunities, delivering actionable recommendations across technology, process, and people dimensions * Conduct regular business reviews with customers and contribute feedback to product management to improve the solution

* 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management in the software or technology industry * 5+ years of experience with multiple solutions including Cloud & Infrastructure (AWS, GCP, Azure, Terraform), Containers & Orchestration (Kubernetes, Helm, Kustomize, OpenShift), and CI/CD & DevOps (Jenkins, GitHub Actions, GitLab CI) * Kubernetes ecosystem expertise including k8s, helm, release, upgrade, and troubleshooting * In-depth AWS cloud experience including infrastructure provisioning, VPC, EKS, S3, EBS, EFS, and EC2 * Linux ecosystem expertise and troubleshooting skills * Programming or scripting experience with ability to write custom integrations * Exceptional interpersonal, communication, and relationship-building skills for managing complex customer relationships * Ability to quickly diagnose and resolve technical issues and manage multiple priorities simultaneously

* Prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security * Experience with Application Security solutions including SAST, DAST, SCA, IAST, SBOM generation, API security testing, and pen testing fundamentals * Experience with SIEM platforms such as Splunk or Datadog * Programming languages and scripting experience with Python, Bash, YAML, or Go * GCP or Azure cloud experience in addition to AWS * Bachelor's degree in Computer Science, Information Technology, or Engineering