Business Operations Manager

Posted: 2026-04-02

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com.

ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.

As the Business Operations Manager, you will be responsible for monitoring and improving gross margins through detailed analysis of billings, costs, systems, tools, processes, and metrics. A solid understanding of financial and operational metrics for the Customer Experience Business Unit, as well as operational processes including inventory management, repairs, and vendor management, is essential for this role.

What you will bring to ChargePoint

- Owning the forecasting of the Services P&L.

- Supporting and driving continuous improvements through data analytics to identify areas for margin enhancement.

- Working with the services leadership team to identify and implement operational efficiencies and process optimizations.

- Collaborating with diverse cross-functional teams to execute strategy and resolve issues.

- Reporting metrics and maintaining dashboards.

- Enabling and supporting discount reporting.

- Establishing strong, trusted partnerships with key stakeholders to ensure alignment and ongoing effectiveness.

- Bachelor’s degree in Engineering, Finance, Marketing, Business, or a related field, with an MBA and 7+ years of business operations or related experience.

- Minimum of 8+ years of experience in Finance or Business Operations within a customer experience function in a technology-oriented industry.

- Experience in P&L forecasting.

- Strong business acumen and analytical, problem-solving, and conceptual skills.

- Ability to coordinate cross-functionally to deliver measurable improvements in gross margin and profitability.

- Strong communication and presentation skills.

- Proficiency in MS applications and advanced user of Tableau, Jira, and Confluence.

- Willingness to work during US East Coast hours.

- Ability to coordinate cross-functionally to deliver on-time measurable improvements to the gross margin and profitability.

- Business Controllership experience