IT Support Administrator (Level 2)

Fort Worth, Texas • Job Type: Contract • Posted: 1 month ago

* Provides On-Site (local division office) and Remote support (entire company). * Provides troubleshooting, and end-user assistance via phone, chat, or email. * Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency. * Resolves complex problems and answers questions related to the computing environment. * Contacts vendors and carrier support when necessary to resolve problems and/or outages. * Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users. * Documents incidents and problems in the service desk and escalate issues to the appropriate teams when required. * Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment. * Prepares customers to use hardware and software by conducting training where necessary. * Documents new and existing procedures and processes within technician knowledgebase.

What You Bring to The Table:

* 3-5+ years of experience working in a Level 2 support position. * Microsoft experience is required supporting accounts, devices, SharePoint, Teams, Exchange, Active Directory, Entra ID, Azure, etc. * Must have experience with Intune. * Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments. * Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity. * Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools. * Ability to monitor the desktop environment using hardware and software tools. * Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations. * Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals. * Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.   * Experience with DNS and DHCP is a plus. * Experience with GPOs and Patch Management tools is a plus. * Information Technology Certifications are preferred. * Bachelor’s degree in computer science or relevant field preferred.

If you enjoy owning complex infrastructure, measuring your impact, and continuously improving how systems run at scale, this is a role worth exploring. Apply today to start the conversation.