Collection Agent - Senior

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It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience: Two years of responsible journey level experience in performing collections work performing duties similar to a Collection Agent II in Placer County.

Training: Equivalent to the completion of the twelfth grade.

Note: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

Required License or Certificate:

May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

* Collection and investigation techniques.

* Principles and practices of supervision; workload scheduling; and priority setting.

* General functions of a collection agency and commercial law applicable to collections.

* Financial record keeping.

* Sources of information used in locating persons.

* Particular provisions of laws, rules or regulations enforced or administered by the County.

* Operations, procedures and regulations applicable in assigned department.

* Sources of information used in locating persons.

* Methods used for the collection of delinquent accounts.

* Computer software, including word processing, database, spreadsheet and other related applications.

* Modern office procedures, methods, and computer equipment.

* English usage, spelling, punctuation and grammar; arithmetic and basic mathematical calculations.

* Principles and practices of customer service and public contact.

Ability to:

* Direct and coordinate the work of other employees.

* Train employees in the procedures and techniques for effective collections work.

* Interpret and apply to specific cases, the provisions of laws, rules or regulations enforced or administered by the County.

* Prepare reports and maintain records.

* Analyze situations accurately and take effective actions.

* Establish and maintain effective working relationships with those contacted in the course of work.

* Work with various cultural and ethnic groups in a tactful and effective manner.

* Obtain information through interview; communicate professionally and courteously with the public.

* Develop and maintain an efficient, calm demeanor when handling adverse situations.

* Use a personal computer and office equipment necessary for successful job performance.

* Communicate clearly and concisely, both orally and in writing.

* Perform computer operating system administration and procedures, and application system administration and database maintenance.

* Apply technical knowledge to solve problems related to the automated revenue collection systems.

* Sit at a desk and/or stand at a counter for long periods of time. Intermittently twist and reach for office equipment; write and use keyboard to communicate through written means; communicate clearly by telephone and in person; lift light weight.

* Review documents related to department operations; observe, identify and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff.

SELECTION PROCEDURE

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a credit check, voice stress analysis, and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

SUBSTITUTE LISTS

The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

DEFINITION

To perform the more difficult or complex work in the collection of delinquent accounts; work within a department as assigned; provide technical and functional supervision to Collection Agents or assigned personnel, and provide administrative support to higher level staff.

DISTINGUISHING CHARACTERISTICS

This is the advanced journey level class in the Collection Agent series. Employees within this class are distinguished from the Collection Agent II by the performance of the full range of duties as assigned including the most difficult or complex collections work and providing lead supervision to Collection Agents and other assigned personnel. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Revenue Services Supervisor or assigned supervisory or management personnel.

Exercises technical and functional supervision over assigned personnel.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

* Plan and coordinate the work of Collection Agents; provide technical and functional direction for work assignments.

* Assist in evaluating the work performance of subordinates, assist in resolving problems, and recommend methods to increase effectiveness and efficiency of collections work.

* Train employees in collection techniques, evaluation of information obtained and collection policies and procedures.

* Interpret collection policies and legal requirements for employees and the public.

* Produce reports, perform automated system backups, coordinate with County Information Technology personnel and automated system vendors and interpret technical information for non-technical users; troubleshoot basic computer issues.