Global Operations Specialist

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

* Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination. * Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit. * Work and communicate cross-functionally within Flexport * Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately. * Use metrics to spot opportunities to improve and deliver great performance in your role. * Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules. * Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

* Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply! * Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations. * Strong written and verbal communication skills. * Strong attention to detail in a high-energy, fast-paced environment. * Proficient in Google Suite/Microsoft Suite (Sheets/Excel). * Fluency in English, both written and verbal. * A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.