Business Support Officer

Remote First Full Time Temporary

2 Nov

Written by Dianne Fisher

Employer: G4S

Location: Home Based (Preston, Lancashire area)

Temporary: Fixed Term (end of June 2027)

Working hours: Full-Time (40 hours per week) Monday to Friday

Salary: £26,538.48 per annum

Closing date: 30/11/2026

* #### Job description

G4S Facilities Management is looking for a proactive and customer-focused Business Support Officer to support our Restart contract, a DWP-funded scheme that helps unemployed individuals return to long-term work. In this home-based role, you will provide key administrative and call-handling support to our delivery teams, Jobcentre Plus partners, and customers.

* Warm Handover Calls: Handle incoming warm handover calls between local Jobcentre Plus offices, supply chain partners, and customers in a professional and timely manner.

* Administrative Support: Provide comprehensive day-to-day administrative support to the wider business operations.

* Change Management: Accurately process "Change of Circumstance" notifications, ensuring all relevant internal and external parties are kept fully informed.

* Mailbox Management: Oversee and manage multiple shared email inboxes, routing queries to the correct teams and tracking them to ensure timely responses.

* Stakeholder Relationships: Build positive working relationships across teams while delivering excellent customer service at all times.

Essential

* Previous experience in an inbound contact centre environment.

* Excellent verbal and written communication skills.

* Proven track record of delivering high-quality customer service.

* Strong IT literacy and administrative capability with high attention to detail.

* Available to start immediately

Desirable

* Experience managing shared email inboxes and coordinating high-volume queries.

* Experience working with multiple stakeholders, external agencies, or supply chain partners.

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

* 25 days holiday plus bank holidays.

* Private Healthcare

* Progression, training and development catered to you.

* Refer A Friend incentives.

* Company pension scheme with employer contributions.

* G4S Life Assurance Scheme.

* Charity work- Match-IT and Payroll Giving.

* Confidential Counselling Services.

* 24/7 support specialising in health and medical.

* Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

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Dianne Fisher

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